Error: Our records show that you already have Plusnet broadband
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19-07-2018 3:35 PM
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Hi
I need my landline number to be removed from my old account (10 years ago) before I can sign up for a new account. Currently there is an error message showing saying I already have broadband.
Is someone able to help? I can provide my number through DM.
Many thanks,
Vince.
Fixed! Go to the fix.
Re: Error: Our records show that you already have Plusnet broadband
19-07-2018 3:57 PM
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Hi @Vince043
This shouldn't be a problem.
Give our Sales Team a ring - I've just had a word with one of them and he said its pretty straight forward to do.
Let us know how you get on
Thanks
19-07-2018 6:04 PM
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Hi Vince.
I've done a bit of digging into this one, and we've removed your landline number from your old account (Found it from your forum profile).
You should be able to sign-up online now without any issues. Let us know how it goes.
Re: Error: Our records show that you already have Plusnet broadband
19-07-2018 6:10 PM
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Fantastic, thank you @Gandalf this solved the problem.
Re: Error: Our records show that you already have Plusnet broadband
20-07-2018 9:01 AM
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Great success! No problems @Vince043
Let us know if you need any further help.
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- Error: Our records show that you already have Plus...