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Error: Our records show that you already have Plusnet broadband

FIXED
Vince043
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2018

Error: Our records show that you already have Plusnet broadband

Hi

I need my landline number to be removed from my old account (10 years ago) before I can sign up for a new account. Currently there is an error message showing saying I already have broadband.

 

Is someone able to help? I can provide my number through DM.

Many thanks,

Vince.

4 REPLIES 4
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Error: Our records show that you already have Plusnet broadband

Hi @Vince043 

 

This shouldn't be a problem. 

 

Give our Sales Team a ring - I've just had a word with one of them and he said its pretty straight forward to do. 

Let us know how you get on 

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: Error: Our records show that you already have Plusnet broadband

Fix

Hi Vince.

I've done a bit of digging into this one, and we've removed your landline number from your old account (Found it from your forum profile).

You should be able to sign-up online now without any issues. Let us know how it goes. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Vince043
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2018

Re: Error: Our records show that you already have Plusnet broadband

Fantastic, thank you @Gandalf this solved the problem. Smiley

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: Error: Our records show that you already have Plusnet broadband

Great success! No problems @Vince043 Smiley

Let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team