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Error: Our records show that you already have Plusnet broadband

FIXED
Vince043
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2018

Error: Our records show that you already have Plusnet broadband

Hi

I need my landline number to be removed from my old account (10 years ago) before I can sign up for a new account. Currently there is an error message showing saying I already have broadband.

 

Is someone able to help? I can provide my number through DM.

Many thanks,

Vince.

4 REPLIES 4
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Error: Our records show that you already have Plusnet broadband

Hi @Vince043 

 

This shouldn't be a problem. 

 

Give our Sales Team a ring - I've just had a word with one of them and he said its pretty straight forward to do. 

Let us know how you get on 

 

Thanks 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Error: Our records show that you already have Plusnet broadband

Fix

Hi Vince.

I've done a bit of digging into this one, and we've removed your landline number from your old account (Found it from your forum profile).

You should be able to sign-up online now without any issues. Let us know how it goes. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Vince043
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2018

Re: Error: Our records show that you already have Plusnet broadband

Fantastic, thank you @Gandalf this solved the problem. Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Error: Our records show that you already have Plusnet broadband

Great success! No problems @Vince043 Smiley

Let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet