Erroneous house move

[#1]

Hi

I received an e-mail from plusnet saying, "another service provider has told us that you're moving your broadband and phone service away from Plusnet." However the isn't the case I have no plans to move house or cancel my contract. Can't get through to customer services by phone at the moment, can anyone help with this?

[#2]

Any chance of an answer to this before my service is cut off and i'm charged an exit fee?