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Err communication refused message

princesskasren
Newbie
Posts: 1
Registered: ‎22-11-2018

Err communication refused message

I'm so sorry if this has been answered before but I honestly couldn't see any posts. My direct debit didn't go through so I just paid over the phone but when I try to connect my phone to my Plusnet network I'm getting that message. I thought any restrictions would be lifted right away?
Thankyou.
1 REPLY 1
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Err communication refused message

Hi @princesskasren, thanks for your post and welcome to our Community Forum!

 

We're sincerely sorry to hear that your restrictions weren't removed immediately - We had a system issue which caused an error with your account when we were trying to reactivate it.

 

We've just forced through the de-restriction and you should notice your services come back up within the next hour. (it's usually more or less straight away)

 

Please let us know how you get on.