cancel
Showing results for 
Search instead for 
Did you mean: 

Enquiry

Ade67x
Interested
Posts: 1
Registered: ‎06-11-2021

Enquiry

Hiya folks, am new to this so hopefully I'm in rite place lol
Anyhoos I've seen a thing online stating if you want to goto another broadband provider and you owe the other provider some money it states that even if you owe them money they cannot stop you getting a new provider ,I was gonna attach a pic but don't know how to on here,as I've got mental health issues so thanks for letting post this, ade
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Enquiry


Moderators Note


This topic has been moved from Everything Else to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Enquiry

You can leave at anytime to switch to a new provider.
There will be early termination charges if you are still in contract (see https://www.plus.net/help/my-account/early-termination-charges/)
You'd have to call PN to get the detail though.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Enquiry

Good morning @Ade67x

@dvorak is right, we can't stop you from joining another provider if you wish to. Check out your contract though, if you're still in it, you might be charged Early Termination Fees once you leave. If you're out of contract, you'll likely get a pro rata refund from us once you leave, so I wouldn't cancel our direct debit. Smiley

 

 Adam
 Plusnet Help Team - Leeds