Engineer no show!!

[#1]

Was emailed to say my phone and fibre would be installed on Thurs day last week
No show or on fri
Any chance someone can look into this for me or will I have to spend hours on the phone going from one dept to the next?

[#2]

Sorry about the engineer Dawn, I'll take a look within the next 30 minutes and send you a message from your account with any relevant details
Paul

[#3]

Thank You for looking into this
The kids are moaning non stop lol

[#4]

No problem Dawn, you should have an email and text from me now
Any problems just give me a shout