Ending BB package
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05-07-2019 2:09 PM
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I hope one of the mods can pick this up,what i would like to find out is what it would cost me to end my BB contract.
I would however like to keep my phone line package with PN.
Fixed! Go to the fix.
Re: Ending BB package
05-07-2019 2:19 PM - edited 05-07-2019 2:19 PM
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Hi there.
I've added your current cancellation fee to a ticket on your account which you can view from here: https://www.plus.net/wizard/?p=view_question&id=191836421 however we unfortunately don't provide phone only packages. Is there anything prompting you to cancel your broadband package that we can help you with?
Re: Ending BB package
05-07-2019 2:24 PM
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Well the problem we have since moving house a few months back is we can only get about a half mb here which i can,t stand anymore.
So i can get a router from the three network as my neighbour just did & he now gets about 15 mb
Re: Ending BB package
05-07-2019 2:28 PM
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Sorry to hear this. Sadly you'd need to go to a phone only provider or port your number out to VoIP if you're wanting to keep your number and get rid of your broadband in favour of a 3 router.
Re: Ending BB package
05-07-2019 2:34 PM
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Ok thanks anyway,will have to have a rethink about this.
Re: Ending BB package
05-07-2019 2:36 PM - edited 05-07-2019 2:37 PM
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Right so if i got in touch with bt they can take over my phone line & keep my number?.
Re: Ending BB package
05-07-2019 2:59 PM
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Re: Ending BB package
05-07-2019 3:02 PM
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Ok thanks will look into it.
Re: Ending BB package
05-07-2019 3:13 PM
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Re: Ending BB package
06-07-2019 3:03 PM
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Ok,so not too sure the best way to do this,here is what i want to do.
I want to migrate my line & phone number to someone else & i am willing to pay the fees for ending my BB service.
What is the best way to do this,can i migrate the phoneline first then end the BB & pay the fees,still to work out the best date for this,any help would be appreciated.
Re: Ending BB package
07-07-2019 8:09 AM
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Hi @jockwav, I think the way you've suggested should work fine here, i.e migrating the phone service out to a provider that will provide a phone only service, followed by contacting us to arrange the cancellation of the broadband service, if you are not migrating the broadband out to another ADSL/FTTC provider.
If you drop us a message when you arrange for the phone service to migrate out, or when this is due to complete, we'll be happy to check over the account to ensure this is all progressing as expected for you.
Re: Ending BB package
08-07-2019 11:17 AM
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Trying to work out the logistics of this,anyway i spoke to the provider who would be taking over my landline.What they say is it will probably take around 2-3 weeks for it to complete.
I am getting a wifi home BB from the 3 network as my neighbour got it & it is a lot faster than my line BB.
So if i phone my new line provider back today & ask them to migrate my line & phone number when should i arrange to pay off my contract,hope you see what i am trying to work out here.
Re: Ending BB package
08-07-2019 11:30 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Ending BB package
08-07-2019 11:51 AM - edited 08-07-2019 11:52 AM
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No,we are a small hamlet & lucky to get
half a meg
Re: Ending BB package
08-07-2019 12:05 PM
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So i have been in touch with my new phoneline provider & ordered the migration.
So when should i sort out the payment of ending my existing BB contract with PN
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