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End the contract after 3 months

FIXED
chanhk
Dabbler
Posts: 18
Thanks: 2
Registered: ‎12-05-2021

End the contract after 3 months

Hello,

 

If I decide to move to another ISP after 3 months, how long will I need to inform Plusnet? and where can I send back the Plusnet router? Thank you.

 

Best regards,

Ken

4 REPLIES 4
Longliner
Seasoned Pro
Posts: 591
Thanks: 301
Fixes: 7
Registered: ‎22-10-2014

Re: End the contract after 3 months

Best way might be to call Plusnet. You do realise that you will have to pay an early termination penalty which is calculated as a percentage of each month of your contract? You will find details in your contract which was sent to you on joining. 

Mike

jab1
Legend
Posts: 17,252
Thanks: 5,551
Fixes: 258
Registered: ‎24-02-2012

Re: End the contract after 3 months

@chanhk If you decide to move three months into a contract, you will be liable for Early Termination Charges' which will be rather steep.

To return the Hub, see: https://www.plus.net/help/broadband/returns/

John
chanhk
Dabbler
Posts: 18
Thanks: 2
Registered: ‎12-05-2021

Re: End the contract after 3 months

Thank you. But I do not want to terminate the Plusnet contract early. I just want to know how long I should call Plusnet that I will not use their service and where I can send back the router to them. Thank you.

jab1
Legend
Posts: 17,252
Thanks: 5,551
Fixes: 258
Registered: ‎24-02-2012

Re: End the contract after 3 months

Fix

If you move to another ISP, you are terminating the contract. Unless you have a new phone-line installed, you cannot have two broadband connections.

John