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End of contract?

zombiehammer
Newbie
Posts: 1
Registered: Thursday

End of contract?

Hi

 

Has anyone had the End Of Contract thing from Plusnet yet with new offers?   I thought everyone was supposed to get an email or a letter or something?  Interested to see what they offer!

3 REPLIES 3
Pete99
Newbie
Posts: 6
Fixes: 1
Registered: ‎06-08-2015

Re: End of contract?

Think you'll find it on the Home page just below account details, but don't expect too much, I've just rung the number for 'I'm thinking of leaving' asked what they could do for me and a very disinterested person came up with an offer £1 more than the one on my account, maybe they want to get rid of customers, they're going the right way about it.

Plusnet Help Team
Plusnet Help Team
Posts: 1,461
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: End of contract?

Hey @zombiehammer,

We'll sent out end of contract notifications toward the last three months of your contract - this email/letter will include a new price on offer. I would advise calling into our Customer Options team to discuss this further - you can reach them on 0800 013 2632 during the below hours:

 

Monday - Friday: 08:00 - 20:00

Saturday: 09:00 - 19:00

Sunday: 09:00 - 18:00

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Community Veteran
Posts: 6,634
Thanks: 1,416
Fixes: 1
Registered: ‎23-09-2010

Re: End of contract?


@Mads wrote:

I would advise calling into our Customer Options team to discuss this further


I thought the whole point of this email was to send the very best price / offer available and put an end to all this cap in hand phone us up nonsense.

You're basically saying nothing really much has changed. Not exactly in the spirit of things and how it's supposed to work is it.