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End of contract

JohnofYork
Dabbler
Posts: 20
Thanks: 5
Registered: 03-06-2016

End of contract

When I took my last 18-month contract out in November 2016, I got a very nice message which said:

New Package Price £21.49 (£8.50 after 18 months)

(see attached screenshot)

 

I discover now, that the contract has ended and my new monthly price is £22.99

 

How do I get my promised £8.50 package honoured?

I'd email Customer Services but it appears I can't, nor does there appear to be a way of raising a ticket any more.

John

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: End of contract

Hi John.

I believe you've been in touch over Twitter about this.

I'm looking into this and I'll update you via your ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JohnofYork
Dabbler
Posts: 20
Thanks: 5
Registered: 03-06-2016

Re: End of contract

Thanks.

Have had usual weaselly responses.

also discovered the cunning way that Line Rental Saver effectively extends a contract as it is non-refundabvle after 2 week cooling off period.

hey ho.