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End of contract to be a new customer

FIXED
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Hooked
Posts: 6
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Registered: ‎05-02-2016

End of contract to be a new customer

If a contract is due to finish in June and I chose to cancel and then start a new contract, perhaps at the same time, would I be considered a new customer and get the new customer deal?

What can Plusnet offer me at this time to save the hassle of moving provider?

Seriously, whilst now out of work and a rise to £40 per month to continue the contact with my Plusnet broadband service which other ISPs are offering in the £25 zone doesn't provide much incentive to stay.

Thank you
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Hooked
Posts: 6
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Fixes: 1
Registered: ‎05-02-2016

Re: End of contract to be a new customer

I looked at my bill and made a mistake.
I am a already paying the £40 per month.

But my question remains. If I cancel in June at the end of contract can I start a new one as the new customer or else are there any other alternatives?

Thanks again
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎30-03-2020

Re: End of contract to be a new customer

Fix

Hi there @akristen13 it sounds like your contract is coming to an end, please speak with the Customer Options Team to find a new contract.

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

 Noor
 Plusnet Help Team
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Hooked
Posts: 6
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Registered: ‎05-02-2016

Re: End of contract to be a new customer

Ok thank you for your reply and the number.
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Hooked
Posts: 6
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Registered: ‎05-02-2016

Re: End of contract to be a new customer

For anyone who needs to know. It worked. I just called them and they re-contracted me immediately at £26.99.