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End of contract question

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Dabbler
Posts: 23
Thanks: 2
Registered: ‎18-10-2016

End of contract question

My phone/broadband contract ends on October 8th and I've been offered a much better deal with my utility supplier, SSE. I'm away in the US from 1st October until the 17th so what's the best way to handle this? If I do nothing until I return will Plusnet just put me on a rolling monthly contract as I obviously don't wish to be tied in for a further 18 months, or should I just contact SSE and leave them to takeover whilst I'm away? Thanks in advance for any advice.

7 REPLIES 7
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: End of contract question

Thanks for your post, @norush.

 

We're sorry to hear that you're thinking of leaving us.

 

The contract would move onto a rolling monthly term, you wouldn't be re-contracted without us having agreed a deal with you.

 

You may find that our Customer Options Team are able to make you an offer that beats your utility supplier and you're actually able to contact them via the Web Chat facility over at https://www.plus.net/home-broadband/contact/residential/customer-services/.

 

Please let us know if you need any further assistance.

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Dabbler
Posts: 23
Thanks: 2
Registered: ‎18-10-2016

Re: End of contract question

Ok, thanks Owen, In that case I may just leave things as is until I return.

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Moderator
Moderator
Posts: 23,643
Thanks: 4,109
Fixes: 1,056
Registered: ‎11-01-2008

Re: End of contract question

Your bill may well rise to the standard monthly cost, rather the monthly cost under your deal though.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Rising Star
Posts: 448
Thanks: 15
Registered: ‎19-08-2007

Re: End of contract question

I theory you should be able to call plusnet whereever you are.

 But first, before you do that- shop around, your utility provider may be cheaper than plusnet they will most certainly be cheaper than plusnets rolling contract, but other provider may be even cheaper

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Dabbler
Posts: 23
Thanks: 2
Registered: ‎18-10-2016

Re: End of contract question

I phoned the retention team and they offered what I thought was a reasonable reduction on a new 24 month contract. I have to say I've never had any issues with PN so maybe it's a case of better the devil you know!

Incidentally, can anyone from support answer question #193949315 for me please?

Thanks.

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: End of contract question

@norush,

 

I've updated the ticket for you. I'm afraid we can't do that over a ticket but if you reply to it with a contact number we can get someone to call you to save you having to call. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Dabbler
Posts: 23
Thanks: 2
Registered: ‎18-10-2016

Re: End of contract question

Will do and thanks Joe!