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End of contract info

Stranger
Grafter
Posts: 60
Registered: 09-05-2014

End of contract info

In my member centre my 'Plusnet Unlimited (Contracted)' is showing as 15/05/2014, can anyone confirm that this means I can leave F.O.C after that date?
Thanks
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: End of contract info

Hi Stranger, that is correct, you just need to give us 14 days notice where we will go through the correct cancellation procedures and even renegotiate a new deal.
Cheers
Ben B
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Stranger
Grafter
Posts: 60
Registered: 09-05-2014

Re: End of contract info

Thanks Ben.
So, can I contact PN 14 days prior to my end date to give the 14 day notice or does it have to be after the end of contract date?
Community Veteran
Posts: 38,315
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: End of contract info

Just be aware
If you cancel the broadband - don't migrate using a recognised procedure - there will be a cancellation charge of £30
http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
Stranger
Grafter
Posts: 60
Registered: 09-05-2014

Re: End of contract info

Thanks Oldjim, I'll be sure to obtain and use a MAC Key.
Stranger
Grafter
Posts: 60
Registered: 09-05-2014

Re: End of contract info

Ben or anyone please see my question above Oldjim's post.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: End of contract info

As long as you leave after the contract period ends, you can give notice whenever you like.
As Jim says, if you use a MAC there are no further fees.
 Tony
 Plusnet Support
Stranger
Grafter
Posts: 60
Registered: 09-05-2014

Re: End of contract info

Thanks Tony  Smiley