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End of contract date?

jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

End of contract date?

I've looked in my account but can't find the end of contract date - I do know it's around the end of October.
Can someone tell me how to find it - or can one of the CRT confirm when it is please? Received my email about the price increases and want to weigh up my options but have paid for LRS.
13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
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Fixes: 229
Registered: ‎01-01-2012

Re: End of contract date?

It's due to end on the 9th of November.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

Thank you Matthew.
I paid the LRS on 26th October - found the email. However phone and BB didn't start as you say until 10th November - is my line rental paid up to the 9th November then?
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: End of contract date?

Yup that's correct.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

Thanks Matthew.
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

Can CRT please clarify something for me?
Contract, as advised earlier, is due to end on 9th November. My bill is paid up to and including 9th November. Why then does My Account show a cancellation charge for £4 for BB?
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: End of contract date?

It will only change to zero once the 9th has passed
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

So what happens if I leave on the 9th? Does the £4 apply even though I have paid one full year?
If I leave on the 10th does no cancellation charge apply but I may have to pay for one day's service?
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: End of contract date?

whenever you actually leave there will be a charge or rebate depending upon the date you actually move
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

Thanks oldjim.
However it's that charge or rebate that I would like confirmed so I can choose the best time to leave.
Basically if my contract ends on 9th November and I am already fully paid up till that date ( thus fulfilling my contract ), why would a cancellation charge apply if I actually left on the 9th November?
Community Gaffer
Community Gaffer
Posts: 17,680
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Registered: ‎05-04-2007

Re: End of contract date?

As you are currently in the 12th month of your contract the fees will show until that period is complete.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: End of contract date?

Thank you Chris.
So are you saying that if my services transferred over to a new provider on the 9th November, that I would still be charged a £4 cancellation fee even though I had paid for my full year of contract?
I wouldn't be looking for a rebate for the 9th but equally I wouldn't expect to have to pay another £4 if I left on the day my contract ended.
zilch777
Dabbler
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Registered: ‎08-07-2015

Re: End of contract date?

My question is similar. I've spent 15 minutes searching for something basic - the precise date to which the LRS that I have paid runs. From earlier in this chat it looks as if the required information is provided by a PN representative, which is fine up to a point! But I would really like to know where I could have found it working on my own initiative. It's so basic that I can't understand why it isn't easy to find (it probably would have been once I have been told!)
Superuser
Superuser
Posts: 9,924
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Registered: ‎06-04-2007

Re: End of contract date?

Your LRS expiry information can be found by logging into the Member Centre then visiting https://www.plus.net/rentalsaver. That page provides for renewal if you are within 3 months of expiry date.Renewal takes place from expiry date despite what any emails you receive might say.
David