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End of Contract

FIXED
bures
Hooked
Posts: 5
Thanks: 1
Registered: 16-01-2017

End of Contract

Why does PN make your end of contract date so difficult to find ?
This question arises time and time again and yet PN does nothing to rectify the situation
I appreciate its buried in your billing, but its far from prominent
Why not put it at the top of the "View Transactions" page is bold type

 
Searching for my own contract date I found it was renewed  on 6/2/2017 with a further 9  months to run

What is most annoying I never received any notification of this renewal date ?
I had the same conversation with PN concerning the previous renewal date back in 2015 - that notification never materialised either
Failing twice to inform me, is more than a coincidence ?

With these pending rises by BT in Jan 2018, which surely will be closely followed by PN, I was hoping I could jump ship in the very near future
Now I am going to be well into 2018 before that opportunity arises
PN, buries the contract date and twice in my case, fails to inform me when its up for renewal
Excellent broadband service, but with Accounts:-  far from impressed

5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: End of Contract

Fix

you are raising a problem which won't exist

if Plusnet raise the prices you have an automatic release from contract option after you are informed

8BKA
Rising Star
Posts: 110
Thanks: 28
Fixes: 2
Registered: 01-12-2016

Re: End of Contract

Hi Oldjim is quite right you have 30days to leave from being told of an increase without penalty.

However you must give the reason for leaving is the price increase.

You may get the hard sell but if you want to leave stick to your guns.

 

bures
Hooked
Posts: 5
Thanks: 1
Registered: 16-01-2017

Re: End of Contract

Thanks for that, I had better prepare myself for Jan then, when PN will undoubtedly follow BT`s hike

8BKA
Rising Star
Posts: 110
Thanks: 28
Fixes: 2
Registered: 01-12-2016

Re: End of Contract

Make sure you say that the reason you are leaving is because of the price increase

 

Brian A

Moderator
Moderator
Posts: 18,094
Thanks: 2,628
Fixes: 193
Registered: 06-04-2007

Re: End of Contract

Moderator's note by Mike (Mav): I have changed the fix to @Oldjim as per message #2.

Forum Moderator and Customer
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