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End of Contract: Still charged

FIXED
chetan
Newbie
Posts: 2
Registered: ‎18-03-2018

End of Contract: Still charged

Hi,

My plusnet fibre broadband contract ends on 16 April and i called plusnet a month back to discontinue after 16 April 2020. Since i am moving to another ISP I was told by plusnet customer care that new ISP will inform plusnet about cancellation or no further extension of contract.

I confirmed the same on twitter and can share the proof.

In my last bill I have been charged for service from 17th April to 24 April 2020 seperately. Even though my contract ends on 16th April why i am being charged?

Plus can you send me written confirmation email that my contract ends on 16th April and is not extended (as proof. Can no longer depend on word from customer care).

 

Your quick response will be highly appreciated

Thanks,

Chetan 

plusnet username:  [Removed]

 

 

 

Moderators Note: Personal information removed

 

2 REPLIES 2
fizzyj
Plusnet Help Team
Plusnet Help Team
Posts: 39
Thanks: 11
Fixes: 6
Registered: ‎18-06-2018

Re: End of Contract: Still charged

Fix

Hi,thanks for taking my call and I am glad to hear that we have been able to resolve the matter.

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 24,797
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: End of Contract: Still charged


Moderators Note


This topic has been moved from Fibre to My Account/ Billing 

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