End of Contract: Still charged

[#1]

Hi,

My plusnet fibre broadband contract ends on 16 April and i called plusnet a month back to discontinue after 16 April 2020. Since i am moving to another ISP I was told by plusnet customer care that new ISP will inform plusnet about cancellation or no further extension of contract.

I confirmed the same on twitter and can share the proof.

In my last bill I have been charged for service from 17th April to 24 April 2020 seperately. Even though my contract ends on 16th April why i am being charged?

Plus can you send me written confirmation email that my contract ends on 16th April and is not extended (as proof. Can no longer depend on word from customer care).

Your quick response will be highly appreciated

Thanks,

Chetan 

plusnet username:  [Removed]

Moderators Note: Personal information removed

[#2 · Accepted solution]

Hi,thanks for taking my call and I am glad to hear that we have been able to resolve the matter.

[#3]

Moderators Note

This topic has been moved from Fibre to My Account/ Billing