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End my contract

FIXED
IssyMay
Newbie
Posts: 1
Registered: ‎24-10-2021

End my contract

‎24-10-2021 8:47 PM

I am moving house, and will be using a different provider in my new place. My contract runs out 19th November & would like to end the contract before this if possible! If not, I would like confirmation it will not automatically renew.
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BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: End my contract

Fix

‎25-10-2021 9:25 AM

Hi @IssyMay, thanks for getting in touch. I'm afraid we can't arrange account cancellation via tis support channel however if you give our Cancellations team a cal via the number below then they should be able to assist you with this. They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

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Mav
Moderator
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Posts: 22,724
Thanks: 4,884
Fixes: 518
Registered: ‎06-04-2007

Re: End my contract

‎25-10-2021 6:13 PM

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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