Emergency
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- Re: Emergency
Emergency
16-04-2020 7:30 PM
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Apparently my account is being closed, got several emails today I don't understand why when I'm still in contract and never asked for this, I renewed my contact in December for £27.99 for 18 months but have been getting charged full price for the last 4 when I contacted plusnet they've apologies and refunded me the money and assured me I would receive a refund within 5 days (yet to happen) I've received 2 different emails today saying -
To avoid any restrictions to your service you should pay within the next 9 days.
Amount owed: £39.73
Date payment was due: 6th February 2020
Followed by 1 minute later-
Payment due
Amount owed: £39.73
Date payment was due: 6th March 2020
To avoid any restrictions to your service you should pay within the next 4 days
Followed by-
Notification of pending account closure
We have previously notified you there is an overdue balance of £38.48 on your account.
This is 3 different emails in minutes.
I don't owe any money to plusnet they have been over charging me for the past 4 months wish I never renewed in December now with this [-Censored-] and the lack of 5ghz working on the hub one router can someone please advice ASAP as I need to work from home with no internet. My internet is now down and the phone lines are closed due to Corona.
Re: Emergency
16-04-2020 8:21 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account/ Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Emergency please help, 2nd day.
17-04-2020 9:56 AM
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Apparently my account is being closed, got several emails today I don't understand why when I'm still in contract and never asked for this, I renewed my contact in December for £27.99 for 18 months but have been getting charged full price for the last 4 when I contacted plusnet they've apologies and refunded me the money and assured me I would receive a refund within 5 days (yet to happen) I've received 2 different emails today saying -
To avoid any restrictions to your service you should pay within the next 9 days.
Amount owed: £39.73
Date payment was due: 6th February 2020
Followed by 1 minute later-
Payment due
Amount owed: £39.73
Date payment was due: 6th March 2020
To avoid any restrictions to your service you should pay within the next 4 days
Followed by-
Notification of pending account closure
We have previously notified you there is an overdue balance of £38.48 on your account.
This is 3 different emails in minutes.
I don't owe any money to plusnet they have been over charging me for the past 4 months wish I never renewed in December now with this [-Censored-] and the lack of 5ghz working on the hub one router can someone please advise ASAP as I need to work from home with no internet. My internet is now down and the phone lines are closed due to Corona
Re: Emergency please help, 2nd day.
17-04-2020 10:34 AM
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Re: Emergency please help, 2nd day.
17-04-2020 11:40 AM
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Hopefully a Plusnet staff member will pick this issue up here as the forums are now avalid way to seek help.
Live Chat is effectively closed (has been for a few months) despite some links to it still being around. If any of those work they only go to a bot and only deal with sales. Plusnet really need to get a grip on this and remove ALL links to Live Chat to avoid further aggravation to customers.
Re: Emergency
17-04-2020 11:46 AM
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I am really sorry to hear that, I can see that there is open ticket on your account here
It was sent to relevant department and we will deal with this as soon as we can.
Please accept apologies for this inconvenience.
Re: Emergency
17-04-2020 12:54 PM
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Moderators Note
Topics on same subject from same poster merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Emergency
17-04-2020 6:31 PM
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Previous account - stephenlanigan
Current account - mrstephenlanigan
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