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Emails about unknown ticket.

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Chrisvesey
Rising Star
Posts: 83
Thanks: 15
Fixes: 1
Registered: ‎11-11-2018

Emails about unknown ticket.

Hi, 

Just received an email entitled "about your complaint" reference number 184618148. I don't have any tickets with this number, could somebody tell me what this is,

Chris 

 

Moderator's note by Adie (Dvorak) changed topic title

4 REPLIES
Chrisvesey
Rising Star
Posts: 83
Thanks: 15
Fixes: 1
Registered: ‎11-11-2018

Re: Outlook live mail has stopped receiving plusnet emails

I don't know where the headline about outlook live mail came from, not mine🤔

Chris 

Plusnet Help Team
Plusnet Help Team
Posts: 502
Thanks: 56
Fixes: 23
Registered: ‎06-08-2018

Re: Outlook live mail has stopped receiving plusnet emails

Hello @Chrisvesey

 

Thanks for getting in touch.

It looks like it was your complaints handler Anoush replying to a ticket on one of the accounts. He has since updated your newer account here with further information.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Chrisvesey
Rising Star
Posts: 83
Thanks: 15
Fixes: 1
Registered: ‎11-11-2018

Re: Outlook live mail has stopped receiving plusnet emails

Nothing new to see in tickets 🤔

Plusnet Help Team
Plusnet Help Team
Posts: 10,746
Thanks: 3,339
Fixes: 541
Registered: ‎21-04-2017

Re: Outlook live mail has stopped receiving plusnet emails

Fix

It looks like ticket 184618148 is referring to the support ticket on your old account. I'll close that for you now so you shouldn't receive any further communication regarding that. Sorry about this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team