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Emailed fibre broadband offer not showing when I go to upgrade via the portal

FIXED
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Rising Star
Posts: 474
Thanks: 16
Fixes: 2
Registered: ‎31-08-2007

Emailed fibre broadband offer not showing when I go to upgrade via the portal

My broadband (Unlimited Fibre) contract is coming to an end on 3rd September 2020. 

I received an email from Plusnet with an offer of 18 months broadband and line rental for £22.99

When I log into my account to change product, this is not available. It comes up as £27.99

😕

1 REPLY 1
Highlighted
Rising Star
Posts: 474
Thanks: 16
Fixes: 2
Registered: ‎31-08-2007

Re: Emailed fibre broadband offer not showing when I go to upgrade via the portal

Fix

Looks like I have to click on a link in the email to get the offer.