Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
Just had my email notice of next payment which says:- "We'll soon be taking a payment of £18.38 for your service."
The corresponding invoice no, 00000282376-026 dated 02/06/20 says:- "Outstanding balance £15.74"
What's gone wrong?
Go to the fix.
What's gone wrong is that I managed to click on the sort by date column in Outlook. The first and last items in my mailbox are both from PlusNet re forthcoming payment but the one I was looking at was dated over 2 years ago 🤣 - MEA CULPA!!