Email saying BTSport being cancelled but I've only had it 2 months. I did not request a cancellation
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Email saying BTSport being cancelled but I've only had it 2 months. I did not request a cancellation
26-09-2016 8:47 PM
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Emailed today to tell me my BTSport is being cancelled.
I have not requested it and have only been a customer for 2 months
up at 04:30 this morning 12hr shift and 45 minutes waiting in a phone queue as well as 45 minutes in a web chat queue simultaneously.
It is now 20:45 and I'm up at 04:30 again how the hell do I sort this I can't sit in a queue at work and the phonelines are taking forever at night.
Re: Email saying BTSport being cancelled but I've only had it 2 months. I did not request a cancella
28-09-2016 3:06 PM
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Welcome to the community forums @diaveldes
Apologies for any inconvenience this caused. Looking at your account I'm glad to see it appears to have been sorted for you.
Re: Email saying BTSport being cancelled but I've only had it 2 months. I did not request a cancella
29-09-2016 11:33 AM
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Re: Email saying BTSport being cancelled but I've only had it 2 months. I did not request a cancella
29-09-2016 11:58 AM
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BT Sport isn't tied in to the 18 month contract, it is on a rolling monthly basis.
I unfortunately don't have an answer as to why it was cancelled, but there are notes from an advisor saying they cancelled it. I flagged this up for further investigation internally to try and find out why.
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