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Email regarding incorrect discount

Bud
Community Veteran
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Email regarding incorrect discount

Today I received an email containing the following.

 

You may have noticed that your recent bills have been a little different than you expected – the reason for this is that your discount wasn't quite right. We've spotted the error and have fixed it, which means on your next bill you'll see this discount removed, and a new, correct one, added in its place

 

Thing is my discount has been correct so I am a little puzzled at this and also there is no record of the email in the questions on my account.

 

Is this email valid and correct?

19 REPLIES 19
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

Yes, I too received this email.

Any staff around to comment?

Kevin.

Kevin.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Email regarding incorrect discount

Hello @Bud,

 

This is an email we are sending to all customers that have experienced an issue with the discounts apply correctly on the account. By the sounds of it our customer support have already corrected yours a head of time.

 

Please just disregard this email.

 

@Kevin,

 

Can you PM me your account username and I will take a look at your account.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

PM'd.

Kevin.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Email regarding incorrect discount

Thanks @Kevin, I have responded.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

@SammyM , I have just PM'd you as my bill is totally messed up, as I suspected might be the case after this email.

Kevin.
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

@Bud , is your latest bill correct since you received this email?

Kevin.
Bud
Community Veteran
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Email regarding incorrect discount

I haven’t had a bill yet since the email

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Email regarding incorrect discount

Thanks for getting back to us @Kevin.

I'm sorry to hear that the bill generated was incorrect.

I've looked into this for you and created a ticket on your account regarding this which you can view by going here.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

Thanks @MatthewWheeler , I'll keep a lookout on my bank account.

Kevin.
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

@MatthewWheeler , I've just been looking at the ticket emails regarding the billing error and have added information to question number 196029673.

Kevin.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,965
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Registered: ‎26-03-2018

Re: Email regarding incorrect discount

Hi @Kevin,


Thank you for adding that information to ticket 196029673. I've replied to you via the ticket now.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

Thanks @EmilyD, all clear now.  👍

Kevin.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Email regarding incorrect discount

Let us know if you have any further queries or concerns, @Kevin.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Kevin
Rising Star
Posts: 202
Thanks: 22
Registered: ‎12-10-2007

Re: Email regarding incorrect discount

As a final (hopefully!) follow-up, rather than adding to the ticket question 196029502.

Thanks @MatthewWheeler , billing all looks good now. 👍

Kevin.