Email regarding incorrect discount

[#1]

Today I received an email containing the following.

You may have noticed that your recent bills have been a little different than you expected – the reason for this is that your discount wasn't quite right. We've spotted the error and have fixed it, which means on your next bill you'll see this discount removed, and a new, correct one, added in its place

Thing is my discount has been correct so I am a little puzzled at this and also there is no record of the email in the questions on my account.

Is this email valid and correct?

[#2]

Yes, I too received this email.

Any staff around to comment?

Kevin.

[#3]

Hello @Bud,

This is an email we are sending to all customers that have experienced an issue with the discounts apply correctly on the account. By the sounds of it our customer support have already corrected yours a head of time.

Please just disregard this email.

@Kevin,

Can you PM me your account username and I will take a look at your account.

[#4]

PM'd.

[#5]

Thanks @Kevin, I have responded.

[#6]

@SammyM , I have just PM'd you as my bill is totally messed up, as I suspected might be the case after this email.

[#7]

@Bud , is your latest bill correct since you received this email?

[#8]

I haven’t had a bill yet since the email

[#9]

Thanks for getting back to us @Kevin.

I'm sorry to hear that the bill generated was incorrect.

I've looked into this for you and created a ticket on your account regarding this which you can view by going here.

Let us know if there's anything else we can help with

[#10]

Thanks @MatthewWheeler , I'll keep a lookout on my bank account.

[#11]

@MatthewWheeler , I've just been looking at the ticket emails regarding the billing error and have added information to question number 196029673.

[#12]

Hi @Kevin,

Thank you for adding that information to ticket 196029673. I've replied to you via the ticket now.

[#13]

Thanks @EmilyD, all clear now.  👍

[#14]

Let us know if you have any further queries or concerns, @Kevin.

[#15]

As a final (hopefully!) follow-up, rather than adding to the ticket question 196029502.

Thanks @MatthewWheeler , billing all looks good now. 👍