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Email link to fibre upgrade offer not working

Posts: 3
Thanks: 1
Registered: ‎30-05-2019

Email link to fibre upgrade offer not working

Our standard broadband contract is due to expire on 12th June and I have received an email offering the chance to renew on a new 18month contract for £19.99 per month or upgrade to fibre for £23.99 per month on a 12 month contract.

There are links for both offers within the email. The standard brodband renewal link works ok but the fibre upgrade link just takes me to a page to log in to the account and if I want to upgrade to fibre from there the cost is £35.98 per month.

If possible I would like to take up the upgrade offer so could someone please advise as to why this link isn't working for me.