Email from Plusnet req card details

[#1]

Today I have an email from Plusnet saying their records show my saved card details are not valid or expired and I need to update so they can take payment for BB service. They need this by 08 April (my billing date). The only time I paid by card was to join Plusnet when a DD was set up too.

So I pay BB by DD like most people (actually the email suggests setting up a DD). I changed the DD account details on 15th  March so the change is still pending. Could this be why I have this email?

[#2]

It can take a while to set up a DD (not sure why), but 15th March to 8th April should be long enough.  Have you checked with your bank that it's set up their side?  If you do online banking you should be able to see a list of active DDs when you log on to your account.

[#3 · Accepted solution]

Hi there.
You'd have received that automated e-mail as your direct debit is still being processed. However I'd expect it to be setup before your bill date so your next invoice should be taken automatically as normal.