Email address of customer service would resolve an awful lot

[#1]

Before I email the CEO Jamie Ford (jamie.ford@plus.net) as losing the will to live frankly. Does anyone have a direct email address of customer service in particular billing / finance. 

[#2]

One doesn't exist. You need to use their relevant web pages and raise a ticket.

[#3]

Just call support, they usually sort most issues over the phone.

Other than that use the complaint process.

[#4]

 This the issue, I get a ticket raised they reply with vague nonsense and you cant have a meaningful conversation to resolve 

Never known a company that hides away so much 

CEO email it is then, at this rate i will need to invoice him for my admin time

[#5]

This the issue, I get a ticket raised they reply with vague nonsense and you cant have a meaningful conversation to resolve 

Never known a company that hides away so much 

CEO email it is then, at this rate I will need to invoice him for my admin time

[#6]

AFAIK Plusnet no longer has a CEO - they are just a division withing BT Consumer Group.

[#7]

The current directors listed at companies house
https://find-and-update.company-information.service.gov.uk/company/03279013/officers

[#8]

This is the email address of the BT group CEO allison.kirkby@bt.com

[#9]

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@Protech wrote:
The current directors listed at companies house
https://find-and-update.company-information.service.gov.uk/company/03279013/officers

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Frightening how many of those listed think being a "director" is a real "occupation".  Only one of the 40+ listed names has "engineering" as part of their occupation description, which in a technology engineering industry is really shocking.  But, oh so typical though, that those in charge of management have no relevant experience in what they are tasked with managing.

Those with "financial" in their title are (unfortunately) an essential role in all businesses and can be excused for the above observation!

Shame that so many of the listed names are from BT rather than home grown within the business, or elsewhere within the industry.

[#10]

@midl8,

Good morning, sorry to hear that you do not think we have addressed your issues/queries correctly.

After looking through your account, I cannot seem to find any raised tickets from yourself.

If you wish to, you can always reply here with what you need help with, or directly to myself in a private message if you do not wish to discuss the matter on this post.

We will get back to you as soon as we are able to.

Look forward hearing back from you.

Thanks and kind regards,

Lex