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Easy to Change Phone Package? Impossible more like

MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Easy to Change Phone Package? Impossible more like

Topic says it all really.
Please note the following ticket numbers:
98733421
99162564
99244681
All I want to do is change from Anytime International to just Anytime.
Cannot do it online and called Customer Services way back at the end of January I think.
Rep told me that they had made the change.
It hadn't changed, called again in Feb, Rep said I would be refunded. That didn't happen either.
And guess what... I am still being billed for Anytime International and its now March.
I am not happy  Angry
4 REPLIES
joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Re: Easy to Change Phone Package? Impossible more like

I am going to look at this for you now
Jo
joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Re: Easy to Change Phone Package? Impossible more like

I will apply to a ticket on your account with what I will do.
Apologies for this
Jo
MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Re: Easy to Change Phone Package? Impossible more like

Thanks for sorting this out for me!  Smiley
So... a "fudge factor"  Wink will keep the bill down to what I'm expecting it to be
joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Re: Easy to Change Phone Package? Impossible more like

You're more than welcome.
Yes you should be seeing in this reflected in your bills Smiley
Jo