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Early termination

dsw1
Newbie
Posts: 8
Registered: ‎08-07-2014

Early termination

If I was to terminate my account when the LRS came to an end, would it just be £5.50 a month I would need to pay for each remaining month on the contract or are there other charges too?
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Early termination

have a look here for the cancellation amount (not the cease amount which is different) https://portal.plus.net/my.html?s=0&action=account_summary
dsw1
Newbie
Posts: 8
Registered: ‎08-07-2014

Re: Early termination

Ah, great. Thanks.
As there is no 'Cessation charge' shown I assume there's £0 to pay there?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Early termination

Nope - it will be charged at  but not everything is shown. Why I have no idea
The cessation charge is payable if the broadband is cancelled not just migrated away
http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
dsw1
Newbie
Posts: 8
Registered: ‎08-07-2014

Re: Early termination

Is it possible to migrate from PlusNet to TalkTalk?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Early termination

yes - that was covered at length here to sort out the confusion which arose
gtjt
Newbie
Posts: 1
Registered: ‎09-01-2015

Re: Early termination

avoid talk talk their customer service is the worst, I have just moved and would never whatever deals they have return to them...
Moderator
Moderator
Posts: 18,588
Thanks: 2,887
Fixes: 238
Registered: ‎06-04-2007

Re: Early termination

+1. Awful customer service when I moved a couple of years back. Even had to resort to recording calls to them as proof of what had been agreed. Came back to PN as soon as they increased their prices with the get out clause.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

dhep1
Grafter
Posts: 52
Registered: ‎01-12-2014

Re: Early termination

I would be off tomorrow from plusnet if I could, I moved from talktalk what a mistake, plusnet customer service is much worse than talktalk.
dsw1
Newbie
Posts: 8
Registered: ‎08-07-2014

Re: Early termination

Sorry, it was actually Sky not TalkTalk.
Based on this, I would assume there would be no cessation to move to Sky?
Quote from: MattyC
Hi tejalmodi,
You will not pay a cessation charge as long as you seamlessly migrate to Sky. MisterW is quite rightly referring to a thread where this is confirmed by Linn. So whilst I am overseeing this I will guarantee that you won't receive any debt recovery notices.
Our suppliers are changing the provisioning journey and order placement structure soon for all providers. This should hopefully stop the confusion.
Matty

However... it will be interesting to see what happens here as it appears a similar case. http://community.plus.net/forum/index.php/topic,135702.0.html
Am I right in thinking there is NO cessation to move from Plusnet to Sky?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Early termination

Hey, that's me.
Let me know if you encounter any problems.
I have double checked this morning, and anything system related should be fine.


EDIT: By this I meant, you shouldn't incur the cessation charges. Though if you encounter any objection, then let me know.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
dsw1
Newbie
Posts: 8
Registered: ‎08-07-2014

Re: Early termination

So there are no charges?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Early termination

Sorry, I worded the above post awfully.
There shouldn't be any charges, and our systems should correctly reflect this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet