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Early termination fee

Posts: 1
Registered: ‎21-08-2020

Early termination fee

I received an account review email from Plusnet telling me that I can leave before the end of my current contract without paying any early termination fees (due to their upcoming price increases I believe). I have therefore arranged to transfer to a new provider in more than 14 days time, however I have now received an email from Plusnet saying that I will owe an early termination fee!!


The chat function seems have been ended and I have spent all afternoon trying to get through on the phone... can anyone help with this?


Many thanks,