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Early termination charge to move to EE?

Zak
Dabbler
Posts: 19
Registered: ‎26-06-2016

Early termination charge to move to EE?

As they are essentially the same company, does this apply. I read some posts on here from earlier in the year to say they can waive these charges, is this still the case and how is it arranged? Thanks

Currently EE is £42/m for full fibre 900 vs plusnet £47.99 and that's with a discount. 

3 REPLIES 3
Dan_the_Van
Aspiring Hero
Posts: 2,410
Thanks: 1,065
Fixes: 67
Registered: ‎25-06-2007

Re: Early termination charge to move to EE?

Best advice would be to speak to the Customer Options Team on 0800 013 2632

HTH

Mr_Paul
Seasoned Pro
Posts: 527
Thanks: 187
Fixes: 10
Registered: ‎07-06-2022

Re: Early termination charge to move to EE?

I asked a similar question recently, about cancelling and moving to BT.

Plusnet told me that early termination charges would apply, but BT told me that they pay those charges, up to a maximum of £300 I think it was, to new customers joining them.

EE may do the same.

Townman
Superuser
Superuser
Posts: 22,780
Thanks: 9,473
Fixes: 154
Registered: ‎22-08-2007

Re: Early termination charge to move to EE?

In some circumstances where for permitted reasons Plusnet arranges the transfer, ETCs might be cancelled.  Such arrangements MUST be made via COTS.  Plusnet and EE might indeed be part of the same conglomerate, but they are far from being the same company.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 (from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.