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Early termination charge - bill or just additional Direct Debit

BeePlus
Hooked
Posts: 5
Thanks: 1
Registered: ‎13-02-2018

Early termination charge - bill or just additional Direct Debit

Hi
I'm leaving plusnet as I am moving and the place I am moving to already has broadband.

I cancelled by writing in and visited my 'ticket' earlier today to see follow up.
I have an early termination charge of about £80. Anyone know if it will just be taken as a direct debit or will I get an email or something?
(Cancellation of services not taking effect until early next week).

 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,225
Thanks: 9,870
Fixes: 1,552
Registered: ‎21-04-2017

Re: Early termination charge - bill or just additional Direct Debit

Hi there,

Early termination fees will be part of a final bill that’s generated within 21 days of an account closing. If you have active payment details on your account we’ll email you when we’ve generated the bill and we’ll take the payment automatically. 

If there are no active payment details when we generate the final bill, we’ll email to let you know the payment’s failed and you’d be able to pay it online by card at http://www.plus.net/pay

I hope this helps. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet