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Early termination charge - bill or just additional Direct Debit

BeePlus
Hooked
Posts: 5
Thanks: 1
Registered: ‎13-02-2018

Early termination charge - bill or just additional Direct Debit

Hi
I'm leaving plusnet as I am moving and the place I am moving to already has broadband.

I cancelled by writing in and visited my 'ticket' earlier today to see follow up.
I have an early termination charge of about £80. Anyone know if it will just be taken as a direct debit or will I get an email or something?
(Cancellation of services not taking effect until early next week).

 

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Early termination charge - bill or just additional Direct Debit

Hi there,

Early termination fees will be part of a final bill that’s generated within 21 days of an account closing. If you have active payment details on your account we’ll email you when we’ve generated the bill and we’ll take the payment automatically. 

If there are no active payment details when we generate the final bill, we’ll email to let you know the payment’s failed and you’d be able to pay it online by card at http://www.plus.net/pay

I hope this helps. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team