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Early termination Charges

Newbie
Posts: 1
Registered: ‎21-04-2019

Early termination Charges

Hello, I recently received my online bill and saw I have been charged with early termination fees. I do not understand why I get this as a month before my due date (28/03/2019), I have phone up and told plusnet about not to continue with my subscription when the contracts due and received a confirmation over the phone that everything is sorted and no charges will be charged. Any help?
Or is this a case of ill practise of charge first, if they realize, we refund, else keep quiet?
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 460
Fixes: 126
Registered: ‎27-04-2007

Re: Early termination Charges

Hi there, I'm not sure why this happened but it is definitely a mistake so I'm really sorry for any concern caused. 

 

I've put a request through for you to be refunded ASAP. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team