Early leaving fee
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- Plusnet Community
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- Early leaving fee
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Re: Early leaving fee
03-06-2015 4:21 PM
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No matter. I'm not going to get anywhere with Plusnet so the decision of what to do is mine to make.
Re: Early leaving fee
03-06-2015 4:49 PM
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Re: Early leaving fee
03-06-2015 5:33 PM
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That's all I've been told on the couple of occasions of reporting a loss of download speed from 5 to 3.5 mb/s. In spite of a wired connection into the test socket for the past year.
I'm resigned to just suck it up and bide my time until my contracted term expires.
My next door neighbour achieves 5mb/s on the same exchange and same pole.
Re: Early leaving fee
04-06-2015 2:13 AM
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No doubt in the morning it'll be back to sludge. I can't just suck it up for the contract length because it's unusable when it's slow as pages don't load at all. Email just about downloads which shows that the connection is still live.
Thank you plusnettony. I didn't really intend this thread to be about the connection speeds, just was asking about the leaving fee so apologies for that.
Re: Early leaving fee
04-06-2015 10:33 AM
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@newagetraveller - Sorry to hear your speed has dropped. We've reset the line to try and increase your speeds, which can take about 2 hours to take effect. Would you kindly let us know if this has an impact?
Re: Early leaving fee
05-06-2015 8:54 AM
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Do I still need to reset it myself?
Here's hoping it's good from now. And thank you very much if it is. Still every time I hit a link I'm holding my breath to see if it loads or has gone to mush, I'll have to learn to trust it I guess!
Edit: By the way, do I get any refund for having no proper connection for 4 months seeing as it appears to have been down to your error?
Re: Early leaving fee
05-06-2015 9:39 AM
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Can you keep a eye over it this weekend?
If the issue does return please try a reset first though.
Re: Early leaving fee
05-06-2015 11:39 AM
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I'm away from home until next Friday so unable to check until then. I doubt it will have changed for the better.
It's strange that when I first joined Madasafish years ago my estimated speed according to BT was 4.5 to 7mb/s and the lower speed was always achieved, usually more. Now, since my drop in speed over the past year this estimate has fallen to 3.5 to 5mb/s. So it looks to me that if there's a drop in speed the goalpost are moved so that the achieved speed is just withing the estimate and it can be reported that there's nothing wrong with your line or connection? I was getting 4.5 to 5mb/s 12 months ago.
There's nil chance of cable ever and for the foreseeable future no FTTC in my area. I have had to cancel a Netflix subscription and no longer watch anything on Youtube because of the constant buffering which really makes watching anything a bit pointless. I raised tickets about this last year and was just given a load of technical gobbeldegook as part of a fob off response. Part of which consisted of the previous paragraph excuse.
I see a red internet light on my router quite regularly and have to do a soft disconnect and connect to get rid of it. That's form day one with PN.
Re: Early leaving fee
08-06-2015 11:28 AM
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I haven't been around much over the weekend so don't feel it's tested properly. I've done a reset just so's it's all clean and neat, and it was okay after. Has since dropped the line and reconnected and still seems okay.
Have just received an update from tech saying they are sending me another router. Not sure why but I'll take it and see.
I'm not overenamoured with the routers, I'd like to use RouterStats which seems impossible now so I will probably look into buying another router anyway.
Will see how the connection holds up today and tonight.
Re: Early leaving fee
08-06-2015 3:13 PM
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Re: Early leaving fee
09-06-2015 11:34 AM
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That will be me, sorry.
It's just so frustrating when I know there is something wrong for over 12 months and my tickets and a past thread I started just receive a PN fob off!
Re: Early leaving fee
09-06-2015 5:54 PM
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Just for good measure I have today turned the central heating back on just to make sure it wasn't that messing things up, and I have checked with the guy downstairs to be sure that the tube trains and ThamesLink trains that run by don't affect his connection... They don't.
Ironically, I have now found a good alternative LLU supplier.. a small company too and I like supporting small companies... will definitely keep them in mind.
So as it has taken 4 months to get a decent connection can I please have my money back, £12.49 x 4 = £49.96
With thanks..
Re: Early leaving fee
12-06-2015 6:19 PM
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Re: Early leaving fee
12-06-2015 7:18 PM
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Re: Early leaving fee
23-06-2015 6:59 PM
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