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Early leaving fee

BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Early leaving fee

Where do I find out how much it costs to leave early?  I'm on broadband only, on a 12 month contract with about 8 months left. 
I can't take it any more.  Fluctuating speeds are a nightmare.  They just tell me that everything is fine but they aren't here where everything goes to a crawl every ten minutes or so for five minutes.  It's impossible to do anything.  I can't do a speed test when it's crawling because the page doesn't open.
Anyway that's my moan, how much to get out?  I don't see anything on my account about it.
29 REPLIES
Community Veteran
Posts: 38,309
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Early leaving fee

Cancellation charges should be here (ignore the cease charge) https://portal.plus.net/my.html?s=0&action=account_summary
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

Thank you.,  that took just 8 minutes to load!
I expect I would have to pay the cessation fee as I will go with an LLU provider to avoid this again.
Community Veteran
Posts: 38,309
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Early leaving fee

not necessarily - in fact you shouldn't
looking at your earlier posts are you testing wired or wireless
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Early leaving fee

However, if the problem is due to a line fault it will move with you wherever you go...
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

Wired.
If it's the actual line and nothing to do with plusnet then the only way I'll know that is to try LLU.  That will show something if not everything.  I didn't have any problems LLU living at the other end of the same street.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Early leaving fee

A very expensive way to find out!
What gas been the result of any engineering visits?
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

My leaving fee is 60 quid.  That's not very expensive.  It's difficult though to find an LLU service that doesn't want me to take the phone line with them.  I shall research.
There's been no mention of sending engineers.  Why would there?
Community Veteran
Posts: 38,309
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Early leaving fee

From this http://community.plus.net/forum/index.php/topic,137251 it would appear that you haven't raised a fault or provided the information we asked for to help in diagnosis
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

I have raised a fault. 
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Early leaving fee

Can you confirm if you're using a wired or wireless connection? The connection speeds between the router and the exchange look good at around 19Mbs, so that's not causing any issues there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

Wired connection.  It actually dropped the line altogether just then.  It doesn't usually, just goes totally sluggish.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Early leaving fee

It seems that the ticket has been returned based on sync speeds. If you are still around, please provide results of the throughout from the BT Speedtester including the further diagnostics. Thanks.
 Tony
 Plusnet Support
BurntToast
Grafter
Posts: 32
Registered: 18-02-2015

Re: Early leaving fee

Tell me if there's much point in doing that because when it's fine as of this moment the test will be fine.  When it's like wading through molasses as for the last five minutes I can't do any tests because nothing will load.
It's actually been great for two and a half days, sat afternoon, sun and mon were good.  Tuesday morning the line dropped completely and it came back awful.  It's the same today (wednesday).  I really don't know what to do.  Looking at LLU it seems to be Sky or TalkTalk neither of which I want to do, so I'm a bit stuck.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Early leaving fee

When it's working at full speed there isn't any point. Ideally, we need to see tests from when it's poor. If it's so bad you can't do them, don't worry about it, just ensure the faults team understands this when you raise comment/speak to them.
 Tony
 Plusnet Support