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Early Termination Fee

FIXED
Overthehill
Hooked
Posts: 8
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Registered: ‎04-05-2022

Early Termination Fee

My contract runs until 17th November 2023, if I were to cancel today what would be the early termination fee?

Current monthly charge is £28.59.

12 REPLIES 12
jab1
Legend
Posts: 17,648
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Registered: ‎24-02-2012

Re: Early Termination Fee

Very roughly 3 x times your monthly payment, although I understand the ETC's are detailed in your contract. I may be wrong, as I am no longer a PN customer, so can't confirm, but that is my understanding.

If you want it confirming, call Plusnet.

John
Mr_Paul
Seasoned Pro
Posts: 617
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Registered: ‎07-06-2022

Re: Early Termination Fee

As @jab1 suggested, it is normally all of the money owing until the end of your existing contract, less a couple of per cent or so for early payment.

 

 

bmc
Hero
Posts: 3,447
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Registered: ‎28-02-2017

Re: Early Termination Fee

@Overthehill 

The PlusNet Customer Options Team on 0800 013 2632 are the people to call.

 

Brian

Overthehill
Hooked
Posts: 8
Fixes: 1
Registered: ‎04-05-2022

Re: Early Termination Fee

I'd call Plusnet, if I had access to a landline.

Could someone from Plusnet email the charges to me?

jab1
Legend
Posts: 17,648
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Registered: ‎24-02-2012

Re: Early Termination Fee

Do you not have a mobile? PN Help Team are few and far between on here, and I suspect they would direct you to Customer Support anyway.

John
Overthehill
Hooked
Posts: 8
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Registered: ‎04-05-2022

Re: Early Termination Fee

I'm 80 years old, got no time for these new fangled electronics, hence no telephone instrument or mobile, just contact with my ipad (family only) and email.

jab1
Legend
Posts: 17,648
Thanks: 5,753
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Registered: ‎24-02-2012

Re: Early Termination Fee

OK - BUT 'got no time for these new fangled electronics', and yet you use an iPad? Landline telephones have been around for very much longer.

John
Mr_Paul
Seasoned Pro
Posts: 617
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Registered: ‎07-06-2022

Re: Early Termination Fee

@Overthehill 

Obviously it is your choice not to have either a landline or mobile phone, but just out of interest, what is your plan if you needed to call an ambulance or the fire brigade for example?

Are they as responsive to emails and Twitter as they are to a 999 call?

 

 

Overthehill
Hooked
Posts: 8
Fixes: 1
Registered: ‎04-05-2022

Re: Early Termination Fee

Inherited the ipad 2 from my son otherwise would not have bothered.😕

Overthehill
Hooked
Posts: 8
Fixes: 1
Registered: ‎04-05-2022

Re: Early Termination Fee

The family and care home are very accommodating.

Overthehill
Hooked
Posts: 8
Fixes: 1
Registered: ‎04-05-2022

Re: Early Termination Fee

Fix

Thanks for all your help, I have now raised an online ticket and am waiting a reply from customer support.

MisterW
Superuser
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Registered: ‎30-07-2007

Re: Early Termination Fee

I have now raised an online ticket

@Overthehill I'm intrigued how you managed that, I thought the ability to raise a ticket for anything other than a complaint had long since been removed ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.