Early Termination Charge

[#1]

I rang up to cancel my account on the 19th August. I was informed that the account would be cancelled on the 2nd September, with no further charges as I had paid for my 12th month. The account was still active, so I rang on the 6th, to inform them of this. At this point it hasn't been used apart from the odd phone auto connecting. I was again informed that there would be no extra charges.

I have now received an email informing me of a £12.15 charge that has been added to my account.

Please advise on why there has been extra charges after the account was finished.

[#2]

Hi  @sclark96

Sorry to hear that you received this email after being told that you had nothing further to pay ahead of your cancellation.

I can see that since this post this issue has now been resolved and your account has been closed.

Should you have any further issues please do not hesitate to get in touch, otherwise I wish you all the best with your new providers.