Early Termination Charge
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Early Termination Charge
Early Termination Charge
29-07-2016 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I just switched providers due to the upcoming price increase.
Why am i getting charged £44 when i'm leaving within 30 days of the email notification ?
|
Please can someone sort this out !
Thanks
J
Re: Early Termination Charge
29-07-2016 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you spoke to our customer options team, they should have removed the early termination charges from your account. I've just removed these now so you won't be charged them.
Re: Early Termination Charge
29-07-2016 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris for your swift action
I really wish PlusNet was what it used to be but i just can't take it anymore.
Thanks again for sorting it so quickly.
Cheers
J
Re: Early Termination Charge
30-07-2016 10:57 PM - edited 30-07-2016 10:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just received the same, please remove the charges from my account.
There is even a note on my account, so this shouldn't have happened. Please confirm these have been removed.
Re: Early Termination Charge
01-08-2016 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They've been removed.
Re: Early Termination Charge
12-08-2016 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I am moving to BT and my email about the increased was received on July 22 and so within the 30 days.
Could you please check if the £26.40 can be removed.
When you leave Plusnet
You'll receive a final bill with the charges you need to pay. As you're moving your service before the end of your minimum term, you'll need to pay a charge for the remaining months. Based on your transfer date, we've calculated this to be £26.40. This may change if your transfer date changes. |
Thanks,
K
Re: Early Termination Charge
15-08-2016 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi billabong1,
The best thing to do is contact our customer options team on 0800 013 2632 and then press option 1 then option 2 and they will run through everything for you regarding this and what the next steps are.
Re: Early Termination Charge
16-08-2016 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI BenB,
I will try. The problem is that very time I call it seems to be a 15 minute wait. I will try again tonight.
K
Re: Early Termination Charge
16-08-2016 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Billabong1,
No worries if you can try and call earlier it would be better for you but following the instructions I have given you will get through sooner and they shut at 8pm tonight.
Re: Early Termination Charge
22-08-2016 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have now left Plusnet recently but also remember the great days with Plusnet, I have had numerous automated messages asking me to resubmit my DD details, so frustrating.
Regards.
Re: Early Termination Charge
22-08-2016 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@SwindonMan8 wrote:
I have had numerous automated messages asking me to resubmit my DD details
Have any of these come through following the account being closed on 18/08/16? Or are you referring to the automated messages that came through when payment details were removed from the account before it had been fully closed?
Re: Early Termination Charge
22-08-2016 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, Came through when payment details were removed from the account before it had been fully closed.
Regards.
Re: Early Termination Charge
27-09-2016 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
My 12 months is up on 3 November, and I will probably change provider to keep costs down. I paid everything up front with the line saver package and don't use my landline. If I sign up with someone else, will there be any early termination charge, considering everything for 12 months is already paid?
Thanks
R.
Re: Early Termination Charge
27-09-2016 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
Any early termination fees are detailed at https://www.plus.net/my.html?s=0&action=account_summary (login required) in the cost column with the literal "(upon cancellation)" after the value.
Also if you swap to a provider who uses LLU then you will be charged £30 disconnection fee from the BTW network.
Re: Early Termination Charge
27-09-2016 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forums @richhill
Further to the advice given by @SpendLessTime it may be worth speaking to our Customer options Team on 0800 013 2632 (Select the option for thinking of leaving) to see what deal they could offer on a new contract if you'd be interested in staying with us and re-contracting on a new deal.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Early Termination Charge