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Early Cancellation of contract

johnyharman
Interested
Posts: 1
Registered: ‎28-04-2020

Early Cancellation of contract

I recently cancelled my contract with plusnet and transferred to EE.  I had just paid my annual line rental charge to plusnet - £197.88 on the 3rd of March.  The contract was cancelled within the 14 days of paying this charge - on the 14th April, on which date I received an acknowledgement email.  I have been informed that I will not get any of this back.  I contacted [CSA Removed] at Customer support by phone on the 20th April to query this and spoke to [CSA Removed], who told me he would escalate this and that I would get an email with a decision.  To date I have received no email. Please advise. 

 

 

Moderators Note: CSA name removed as per Forum rules

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,433
Thanks: 6,257
Fixes: 1,453
Registered: ‎11-01-2008

Re: Early Cancellation of contract

Moderators Note


This topic has been moved from Feedback to My Accouny / Billing

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tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Early Cancellation of contract

Good morning @johnyharman I have looked into this for you and updated your query on your account.

 Noor
 Plusnet Help Team