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Early Cancellation fees

MakeTeaNotWar
Grafter
Posts: 79
Registered: 22-03-2010

Early Cancellation fees

I've had a good look but couldn't find any clear info on this but what fees am I likely to have to pay for cancelling in the first 12 months?
I joined PN in early April 10, I initially opted for the free router but canceled it before it was dispatched and was credited with the £6.99. Unfortunately the service and more importantly customer service here is just not acceptable and it seems the only way for me to fix my problem is migrate away.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Early Cancellation fees

As a first check look here https://portal.plus.net/my.html?s=0&action=account_summary and anything which is activated other than the cessation charge is probably required to be paid
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Early Cancellation fees

Just to go into a little more detail this can mean things like deferred activation fees or deferred hardware costs if applicable. However this should be details on the account summary page.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team