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ERROR: The account has no invoice in Failed Billing

Deefor
Hooked
Posts: 5
Thanks: 1
Registered: 01-07-2016

ERROR: The account has no invoice in Failed Billing

When trying to access some webpages I keep getting the above at this address

http://failed.billing.plus.net/apps/payment/failed

My direct debit payment left my bank account today and my plusnet account simply says payment is pending. 

It's variable when it happens but very frustrating. 

I have been experiencing very intermittent fibre broadband in recent weeks if that is of relevance

Can anyone please

5 REPLIES
Browni
Seasoned Champion
Posts: 1,599
Thanks: 455
Fixes: 36
Registered: 02-03-2016

Re: ERROR: The account has no invoice in Failed Billing

https://community.plus.net/t5/Broadband/ERROR-The-account-has-no-invoice-in-Failed-Billing-and/m-p/1...
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Deefor
Hooked
Posts: 5
Thanks: 1
Registered: 01-07-2016

Re: ERROR: The account has no invoice in Failed Billing

Thank you

So odd, I searched but kept getting nothing or locked out but link you provided worked. I'll try turning it off overnight

Browni
Seasoned Champion
Posts: 1,599
Thanks: 455
Fixes: 36
Registered: 02-03-2016

Re: ERROR: The account has no invoice in Failed Billing

You're welcome, I'm not sure why 65 minutes works but that is a proven remedy!
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Help Team
Plusnet Help Team
Posts: 4,710
Thanks: 1,035
Fixes: 227
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Hi there.

Are you still seeing this error message?

Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Deefor
Hooked
Posts: 5
Thanks: 1
Registered: 01-07-2016

Re: ERROR: The account has no invoice in Failed Billing

Won't know until home this evening -  but did turn router off for at least 65 min early this morning 

 

 

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