ERROR: The account has no invoice in Failed Billing
on 24-11-2017 8:56 PM - last edited on 25-11-2017 1:19 AM by Mav
I am having serious issues with my broadband this evening, when I open up a web browser I am getting the following messages:
"ERROR: The account has no invoice in Failed Billing
The account has no invoices in Failed Billing"
Something went wrong
Your Internet access has been interrupted."
Both of these messages appear separately and not together. They change intermittently sometimes I will see message 1, then other times the message 2 will appear.
It feels I have been restricted completely from browsing the web, and accessing email accounts. Some websites appear to work including google, and a few others. I have tried opening up various web browsers to see if it was an issue with google chrome however I am still getting the same issues.
My payment details appear to be correct and the internet is still live, I've noticed multiple other people have had the same issue previously and you have reset the internet from your end to try work around this, can you please resolve this for me ASAP. I work from home and this is certainly going to affect that.
I have just tried calling your customer support line and I was on hold for 54 minutes, no one had answered. I had waited until 22:01 PM and decided to hang up as your phone lines close at 22:00 PM GMT. I would have expected at least one adviser to have answered before close.
I need this sorted by tomorrow as a matter of urgency, I am not really a happy customer right now especially being within the first month of our contract.
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: ERROR: The account has no invoice in Failed Billing
Moved to a more appropriate board for better visibility.
Forum Moderator and Customer
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