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ERROR: The account has no invoice in Failed Billing

pazaah
Hooked
Posts: 6
Registered: 24-11-2017

ERROR: The account has no invoice in Failed Billing

Hi,

I am having serious issues with my broadband this evening, when I open up a web browser I am getting the following messages:

Message 1:

"ERROR: The account has no invoice in Failed Billing
The account has no invoices in Failed Billing"

Message 2:

"Ooops!
Something went wrong

Your Internet access has been interrupted."

Both of these messages appear separately and not together. They change intermittently sometimes I will see message 1, then other times the message 2 will appear.

It feels I have been restricted completely from browsing the web, and accessing email accounts. Some websites appear to work including google, and a few others. I have tried opening up various web browsers to see if it was an issue with google chrome however I am still getting the same issues.

My payment details appear to be correct and the internet is still live, I've noticed multiple other people have had the same issue previously and you have reset the internet from your end to try work around this, can you please resolve this for me ASAP. I work from home and this is certainly going to affect that.

Thanks

 

UPDATE: 

I have just tried calling your customer support line and I was on hold for 54 minutes, no one had answered. I had waited until 22:01 PM and decided to hang up as your phone lines close at 22:00 PM GMT. I would have expected at least one adviser to have answered before close.

I need this sorted by tomorrow as a matter of urgency, I am not really a happy customer right now especially being within the first month of our contract.

Moderator's note by Mike (Mav): Post released from Spam Filter.

3 REPLIES
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: ERROR: The account has no invoice in Failed Billing

Moderator's note:

Moved to a more appropriate board for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

pazaah
Hooked
Posts: 6
Registered: 24-11-2017

Re: ERROR: The account has no invoice in Failed Billing

Issue Resolved. Contacted customer support and they refreshed my IP.

Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

I'm very sorry that you've experienced this problem.

If it happens again (and I sincerely hope not) I'd try turning your router off for 65 minutes as that should change the IP.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team