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Duplicate payment help

Posts: 1
Registered: ‎11-11-2017

Duplicate payment help

I did an online upgrade to fibre broadband this week. The first time I tried to make the payment for the router P&P the payment appeared to fail (and in fact I got an anti fraud SMS from my bank). I did the payment again and it went through the second time. However I have just discovered that the payment has been made twice ... and just checking my account on Plusnet there are two invoices. Please can you arrange to refund one? Thanks


P.S. I have also just realised how difficult it is to contact support on Plusnet ... only telephone contact - and a 45 minute wait time?!!!

Plusnet Help Team
Plusnet Help Team
Posts: 10,757
Thanks: 3,342
Fixes: 541
Registered: ‎21-04-2017

Re: Duplicate payment help

Hi there.

I've just refunded one of those payments back to your card now.

It should land in your bank account this week.


Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team