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Due to go Unlimited?
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- Re: Due to go Unlimited?
Due to go Unlimited?
23-03-2013 4:26 AM
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Hello,
I'm new to Plus net and fibre optic, and I have to say am amazed at the speed difference and good customer services I have received during my switch over.
There is however one problem I have as regards to my package, It is my own fault for not realizing just how much internet is actually used within my household.
I am currently on the fibre essentials package with a 40gb monthly cap which is not going to be sufficient for our needs. As soon as i realized this (probably two days in) I called the Customer Service department and asked to be switched to Unlimited ,which the helpful chap on the phone said would not be an issue and this would take place on my next billing date. This was great News along with the added bonus of another huge Speed jump at so little extra 8).
Here comes the begging part,
However ... We are only half way through our first month and having realized we can now stream TV etc, for the first time lol, we are already nearing our limit. I was just wondering If there was any way to process our order any quicker ,I realize I lost any discount i had on the package when i asked to be switched to Unlimited. But even if just the Cap could be lifted for the remainder of the month this would be great.
Here's to hoping and Thank you.
I'm new to Plus net and fibre optic, and I have to say am amazed at the speed difference and good customer services I have received during my switch over.
There is however one problem I have as regards to my package, It is my own fault for not realizing just how much internet is actually used within my household.
I am currently on the fibre essentials package with a 40gb monthly cap which is not going to be sufficient for our needs. As soon as i realized this (probably two days in) I called the Customer Service department and asked to be switched to Unlimited ,which the helpful chap on the phone said would not be an issue and this would take place on my next billing date. This was great News along with the added bonus of another huge Speed jump at so little extra 8).
Here comes the begging part,
However ... We are only half way through our first month and having realized we can now stream TV etc, for the first time lol, we are already nearing our limit. I was just wondering If there was any way to process our order any quicker ,I realize I lost any discount i had on the package when i asked to be switched to Unlimited. But even if just the Cap could be lifted for the remainder of the month this would be great.
Here's to hoping and Thank you.
Message 1 of 7
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6 REPLIES 6
Re: Due to go Unlimited?
25-03-2013 1:13 PM
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Message 2 of 7
(559 Views)
Re: Due to go Unlimited?
25-03-2013 6:29 PM
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Thank you, Adam that's Excellent.
I am very very impressed with the all round customer and product service from the start . A company that listens to there customers is not far wrong in my eyes.
Thanks again.
I am very very impressed with the all round customer and product service from the start . A company that listens to there customers is not far wrong in my eyes.
Thanks again.
Message 3 of 7
(559 Views)
Re: Due to go Unlimited?
26-03-2013 3:45 PM
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No problem at all and thank you for your feedback! If there is anything further we can help with, do let us know
Message 4 of 7
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Re: Due to go Unlimited?
30-03-2013 10:01 PM
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Apologies for hijacking a thread...
Adam
Is there any chance you could do the same for me please? I very much doubt I will make it to the 10th without going over. I also requested a change from 250GB fibre to unlimited fibre (ticket 67558693)
Thanks in anticipation.
Alastair
Adam
Is there any chance you could do the same for me please? I very much doubt I will make it to the 10th without going over. I also requested a change from 250GB fibre to unlimited fibre (ticket 67558693)
Thanks in anticipation.
Alastair
Message 5 of 7
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Re: Due to go Unlimited?
02-04-2013 3:02 PM
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Message 6 of 7
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Re: Due to go Unlimited?
02-04-2013 5:47 PM
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No probs, it was worth a try.
I'll just have to be a bit careful for the next few days.
Alastair
I'll just have to be a bit careful for the next few days.
Alastair
Message 7 of 7
(559 Views)
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