Downloading historical bills
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Re: Downloading historical bills
03-01-2019 11:06 AM
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I am not VAT registered so don't need VAT invoices. Email would be fantastic.
Re: Downloading historical bills
03-01-2019 11:12 AM - edited 03-01-2019 11:12 AM
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Re: Downloading historical bills
26-01-2019 9:20 PM - edited 26-01-2019 10:44 PM
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Hi, I need seven bills emailing to me please, from Feb 2018 to Aug 2018. This is because they can’t be downloaded from the website.
I’be just been on the online chat about this. I’ve been sent an email saying I need to complete a Data Subject Access Request form and that it can take 1-2 months to get a reply.
I’m not asking for data held on me, I just want the front pages of my bills!
Please, please can someone just email them to me, like they have been sent to other people.
Thanks.
Re: Downloading historical bills
26-01-2019 9:25 PM
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Best way to view and download a legacy invoice as VAT (assuming you’ve got a business account) would be by following the steps here: https://community.plus.net/t5/Plusnet-Feedback/Printing-previous-bills/m-p/1572207#M82365
Re: Downloading historical bills
26-01-2019 10:43 PM
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Many thanks for your quick reply, please email them to me. I don’t need a VAT invoice.
Re: Downloading historical bills
27-01-2019 9:48 AM
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Re: Downloading historical bills
01-02-2019 5:03 PM
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So I got the ones sent earlier. I rather thought if I logged on in response to the latest email I could download January bill now.
I tried but need Adobe Reader which is on my computer but still fails to let me see the bill.
The website for Plusnet is one of the most user unfriendly I have come across!
Re: Downloading historical bills
01-02-2019 8:45 PM
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Hi @frustratedglo,
Just to confirm, when you have selected the date the bill is generated have you clicked 'View bill'. If Adobe Reader is installed a new window should appear with the bill.
If you have already done this, feel free to attach a screenshot to this thread without any sensitive information and we will investigate the matter further.
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