Just had a right old faff. Thought I would upgrade my broadband package to Full Fibe 900. Really easy to do, but after a week and a chat with a very helpful tech person at Plusnet, it looks like the speed issues I have was not down to my previous broadband. So, decided to revert to my original package, which is £7 cheaper. Given that my new contract states that I am in a cooling off period and all I had to do was contact Plusnet to downgrade, I thought this would be a doddle. NOT SO!. Apparently you can't be downgraded - even after only a week of the updgrade! I have now got to have the my account completely cancelled and restarted as a new customer! Which means setting up a new direct debit, etc.
To add insult to injury, I also have to pay a month in advance and I have only just paid for this month's broadband, so double whammy! There should be a warning on the upgrade promotions that downgrading will be an absolute PAIN IN THE A**SE!
