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Downgrading broadband package

GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Downgrading broadband package

Morning guys,
Since it looks like I'm stuck at 43Mbps on my line I was looking to downgrade to the cheaper up to 40 service, but I can't see anywhere in my member centre to do it.
Am I just being blind or do I have to request this another way?
Cheers
Mark
6 REPLIES
Moderator
Moderator
Posts: 17,363
Thanks: 985
Fixes: 116
Registered: 11-01-2008

Re: Downgrading broadband package

You need to call up for that, can't be done online
Will Moderate For Thanks
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Downgrading broadband package

I was afraid of that, thanks for confirming though!
matthews
Rising Star
Posts: 141
Thanks: 6
Fixes: 1
Registered: 13-08-2014

Re: Downgrading broadband package

Hi Mark_
I may end up having to do the same, how did you get on with them? Were you in a contract when you contacted them?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Downgrading broadband package

Hi matthews,
It's likely that you'd be recontracted.
I would suggest contacting our Customer Options team on either 0800 013 2632 or  0330 123 9197 to see if they can offer you any deals.
There's no queue at the time of writing this.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
matthews
Rising Star
Posts: 141
Thanks: 6
Fixes: 1
Registered: 13-08-2014

Re: Downgrading broadband package

Hi MattyC
Thanks for the advice. I'm only a couple of months into an 18 month contract so not expecting it to be straightforward. Going to give it some time to settle first and make sure there's nothing at my side that's responsible for the "slow" speeds (in quotes because I never thought I'd see the day where I considered 30mbps internet slow!)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Downgrading broadband package

Quote from: matthews
(in quotes because I never thought I'd see the day where I considered 30mbps internet slow!)

Just goes to show how far we've come.
Let me know if there's anything I can do.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet