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Downgrading Fibre

hollylizy
Dabbler
Posts: 12
Registered: 05-08-2014

Downgrading Fibre

Hello,
What is the best way to downgrade my existing fibre connection? We originally signed up through top cashback for the 76/19.5 connection but our line can only handle 40/6
40/6 is great but I would like to downgrade to the 38/19.5 connection to save a few pennies, My members center says the following when I try to switch but will not give me the option to change...
Quote
THIS IS YOUR CURRENT BROADBAND PACKAGE
Unlimited Fibre Extra£19.99
per month
Unlimited Usage Allowance
48.1Mb download speed (estimated)
12.6Mb upload speed (estimated)
You've 12 months left of your 18 contract
Designed for demanding users

What is the best course of action...
3 REPLIES
dsw1
Newbie
Posts: 8
Registered: 08-07-2014

Re: Downgrading Fibre

As you're in month 12, of an 18 month contract, you won't be able to downgrade.
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Downgrading Fibre

Your best bet is to call Customer Options and see what they will offer - it will require a new contract
    0800 013 2632
    0330 123 9197
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
hollylizy
Dabbler
Posts: 12
Registered: 05-08-2014

Re: Downgrading Fibre

Being in contract was what I thought Sad I will give them a ring and see what can be done, Thank you very much.