Downgrade to email only account
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Downgrade to email only account
27-03-2020 4:09 PM
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Hi - in common with everyone else I cannot do this via Chat or Call, so I hope it is actioned before I leave.
We are changing to Virgin on 3rd April because we are working from home and BT do not have fibre locally.
I would like to keep both the active email addresses for some time as well as the catch all and I know that this can be done if the right PlusNet staff member reads this message. I also know that there might be a few teething problems, but hopefully it will be alright.
What do I need to post to give the PlusNet username? Or can staff get hold of this from my forum details?
Re: Downgrade to email only account
06-04-2020 8:27 AM
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So I finally managed to get through to someone who said that they would action this. Virgin came out and installed broadband and phone on Friday - all is working well. On Friday night I was still getting PlusNet emails downloaded to my PC and I saw some on my phone on Saturday morning, but later that day they were deleted and then since Sunday morning I have been locked out of my PlusNet email accounts completely.
Can a helpful PlusNet employee tweak this for me - thanks in advance.
Re: Downgrade to email only account
14-07-2020 6:08 PM
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I too left PlusNet last Tuesday as I need FFTP and Plusnet don't supply in my area. I requested in advance a mail only account.
I still cannot access my emails although after eight days I can now for the first time access my Webmail. No emails are being received.
When I try to access the Member Center I actually log in to SOMEONE else's ACCOUNT!!! 😲
Please can someone from Plusnet help me as I'm sure this is a breach of SECURITY.
Many thanks
Re: Downgrade to email only account
14-07-2020 6:23 PM
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Hi @Gillan, could you drop me a PM with some details of what you're seeing when you log into the Member Centre and I can investigate this?
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