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Downgrade from Fibre to ADSL

stives1974
Dabbler
Posts: 12
Registered: ‎17-12-2013

Downgrade from Fibre to ADSL

I wish to downgrade from Fibre to ADSL but cannot do this via the member centre.  How is this best achieved?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Downgrade from Fibre to ADSL

Phone customer options on
    0800 013 2632
    0330 123 9197
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
However before doing that have a look here https://portal.plus.net/my.html?s=0&action=account_summary and see what is says under "(upon cancellation)" against your fibre contract
You can ignore the cessation charge
stives1974
Dabbler
Posts: 12
Registered: ‎17-12-2013

Re: Downgrade from Fibre to ADSL

It says £74.20(upon cancellation).  So it will cost me £74 to switch! What is this for?  This was not explained at the time.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Downgrade from Fibre to ADSL

Because when you signed up to fibre you signed up to an 18 month contract (could be 12 month but I doubt it)
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Downgrade from Fibre to ADSL

The 'good' news is that the cancellation charge is proportional to how far you are through your contract, so next month will be an eighteenth (of the total contract cancellation fee) less than it is today, reducing by the same amount each month until the end of the contact period is reached.
stives1974
Dabbler
Posts: 12
Registered: ‎17-12-2013

Re: Downgrade from Fibre to ADSL

Quote from: Oldjim
Because when you signed up to fibre you signed up to an 18 month contract (could be 12 month but I doubt it)

I moved in December last year one month before my 18 month contract was due to expire. I was told to either pay a moving fee or start a new contract.
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Downgrade from Fibre to ADSL

You're best speaking to our customer options team, they'll be able to advise of any charges that would be applied if you did switch from fibre to ADSL.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff